PRIVACY POLICY STATEMENT
Version Control:
Version: |
1.0 |
Date of version: |
01st Oct, 2023 |
Created by: |
Ruchi Anand |
Approved by: |
Pankaj Yadav |
Classification: |
Internal document |
Change History:
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The following Privacy Policy governs the online information collection practices of Lingual Consultancy Services Pvt. Ltd. (“LC”, “we”, “us”, “our”). It outlines the types of information that we gather about you while you are using our website https://lingualconsultancy.com/ (including it’s other subdomains and language versions) and the ways in which we use this information.
Lingual Consultancy Services Pvt. Ltd. offers translation, localization, transcription, voice-over, dubbing, subtitling, captioning, interpretation and customized language and localization services.We process your data in accordance with the applicable laws and regulations following industry best practices.
PURPOSE AND SCOPE
The Privacy Policy applies primarily to information that we collect online; however, it may apply to some of the data that you provide to us offline and/or through other means, as well (for example, via telephone, or through the mail).
The Privacy Policy documents and describes the manner in which our organisation collects information from all our Users/Viewers of our Services. While providing our Services on behalf of our registered users, we collect information related to Viewers. The use of information collected on behalf of our Users is governed primarily by our contract for the engagement with them and the privacy policies governing their organization. We are not accountable for the privacy policies and practices undertaken by our users or any other third parties.
HOW WE COLLECT DATA ABOUT YOU
We may collect different data from or about you depending on how you use the Sites.
Data provided by registered users:
Account creation and login |
When you create an account or login into your account, we collect personal information such as Name, email address and password. |
Managing Profile |
After account creation and login, you can update your profile for personal information such as:
|
Data provided by non-registered users:
Access pre-existing user’s content |
When you request to view a pre-existing User’s content the user may ask for personal information such as email address in order to open a <Lingual Consultancy Services Pvt. Ltd. >’ link. <Lingual Consultancy Services Pvt. Ltd. > collects and stores this personal information on behalf of its Users. When you provide this personal information, you do so in accordance with that User’s privacy practices and policies. <Lingual Consultancy Services Pvt. Ltd. > is not responsible for the privacy practices of its Users, and only processes this information in accordance with the applicable agreement it has with each User. For any issues pertaining to processing of such personal information, please contact the User directly. |
Data collected through automated means:
System data
|
Technical data about your computer or device, like device type, operation system and the IP address. This data helps us improve the delivery of our web pages and to measure traffic on the Site. The collection of data will also depend on the individual settings of your device and software. It is recommended to refer to the policies of your device manufacturer or software provider to learn about information they might share with us. |
User Generated Data:
Account Creation, Login and Usage as a viewer |
We collect information and material (user generated content) provided to us voluntarily by our users or the viewers to publish and process on our platform. The user generated content is inclusive of text, photos & videos associated with the accounts/ emails used to create an account with <Lingual Consultancy Services Pvt. Ltd. > or to access links as viewers. |
Data Collected from Third Parties:
Integration of Third Parties such as Google Drive, OneDrive, Dropbox, Box |
NA |
Data collected during transactions:
Transactional Data |
On the basis of types of services requested, <Lingual Consultancy Services Pvt. Ltd. > also collects information such as:
For the purpose of promotion codes, name of the person associated with such a code will also be collected
|
Some information is collected through the use of cookies, web beacons and tracking technologies. Please refer to the Cookie Policy for more details on the type of cookies being used.
THE TYPES OF INFORMATION WE COLLECT AND STORE
We may collect personal and sensitive personal information about you and store this information in connection with the provision and fulfillment of our services to you. Personal information may include (but not limited to:
First name and last name
Gender
Contact information
Email address
Location
IP Address
HOW WE USE YOUR PERSONAL INFORMATION
The above personal information may be used for the following purposes:
● To provide you with information about our offerings and/or our periodic newsletters;
● To respond to your requests;
● For creation or development of business intelligence or data analytics in relation to the Offerings provided by us (for this purpose we may share the Personal Information with certain software or tools available online);
● To manage our relationship with you;
● For internal record keeping;
● To provide you with authorization to login and use your user account;
● To verify your identity;
● To maintain correct and up-to-date information about you;
● To identify you as a contracting party;
● To improve our website;
● To enable automated handling of the subscriptions;
● To otherwise be able to provide the services to you and
● To comply with our legal or statutory obligations.
WHO HAS ACCESS TO YOUR DATA WITHIN OUR ORGANIZATION?
Within our organization, access to your data is limited to those persons who require access in order to provide you with the Products and Services, which you purchase from us, to contact you, and to respond to your inquiries, including requests for refund. Those staff members may be on teams such as: project management, sales, accounts, marketing, events, development, executive, customer support. Employees only have access to data that is relevant to their team, on a ‘need to know’ basis.
WHO DO WE SHARE YOUR DATA WITH OUTSIDE OUR ORGANIZATION AND WHY?
Processors
We may use service providers & third parties for operating and improving the Sites, to assist with certain functions, such as payment processing, email transmission, conducting surveys or contests, data hosting, managing our ads, third-party solutions for marketing and analytics, and some aspects of our linguistic, localization, technical and customer support. We take measures to ensure that these service providers access, process, and store information about you only for the purposes we authorize, through the execution of Data Processing Agreements or Addenda.
Authorities
We may access, preserve, and disclose information about you to third parties, including the content of messages if we believe disclosure is in accordance with or required by, applicable law, regulation, legal process, or audits. We may also disclose information about you if we believe that your actions are inconsistent with our Terms of Service or related guidelines and policies, or if necessary to protect the rights, property, or safety of, or prevent fraud or abuse of, Company or others.
Transfer of business
If we (or our assets) are acquired, or if we go out of business, enter bankruptcy, or go through some other change of control, personal information could be one of the assets transferred to or acquired by a third party.
WHY AND FOR HOW LONG DO WE STORE INFORMATION WE COLLECT FROM YOU?
We retain certain information collected from you while you are a member on the Site, and in certain cases where you have deleted your account, for the following reasons:
● So that you can use our Sites;
● To ensure that we do not communicate with you if you have asked us not to;
● To provide you with a refund, if entitled;
● To better understand the traffic to our Sites so that we can provide all members with the best possible experience;
● To detect and prevent abuse of our Sites, illegal activities and breaches of our Terms of Service; and
● To comply with applicable legal, tax or accounting requirements.
We retain user data for as long as necessary for the purposes described above. This means that we retain different categories of data for different periods of time depending on the type of data, the category of user to whom the data relates to, and the purposes for which we collected the data.
SECURITY
We implement a variety of administrative, managerial, and technical security measures to help protect your personal information. Our Company has various internal control standards which relate specifically to the handling of personal information. These include certain controls to help safeguard the information we collect online. Our employees are trained to understand and comply with these controls and we communicate our Privacy Policy practices and guidelines to our employees. However, while we strive to protect your personal information, you must also take steps to protect your information. We urge you to take every precaution to protect your personal information while you are on the Internet.
YOUR RIGHTS UNDER THE GDPR
You have certain rights if you are within the EU this includes:
● Right to access. This right allows you to obtain a copy of your personal data, as well as other supplementary information.
● Right to restrict processing. You have the right to restrict the processing of your personal data in certain circumstances.
● Right to rectification. You have the right to have any incomplete or inaccurate information we hold about you corrected.
● Right to object to processing. The right to object allows you to stop or prevent us from processing your personal data. This right exists where we are relying on a legitimate interest as the legal basis for processing your Personal Data. You also have the right to object where we are processing your Personal data for direct marketing purposes.
● Right to erasure. You have the right to ask us to delete or remove Personal data when the personal data is no longer necessary for the purpose which you originally collected or processed.
To
exercise your rights, you can contact us at
YOUR
RIGHTS UNDER THE GDPR Users
who are California residents have certain rights under the General
Data Protection Regulation, (“GDPR”) included in these rights
are:
● Right
to know. You have
the right to request to know more about the categories and specific
pieces of personal information that we have collected about you and
access a copy of your personal information.
● Right
to deletion. You
have the right to request deletion of personal information that we
have collected about you.
● Right
to non-discrimination. If
you choose to exercise any of your rights under GDPR, we will treat
you like all other users. In other words, there is no penalty for
exercising your rights under GDPR.
● Right
to opt-out. You
have the right to opt-out of the sale of your personal information.
We do not sell personal information. However, the Service Providers
we partner with (for example, our advertising partners) may use
technology on the Service that "sells" personal information
as defined by the GDPR. If you wish to opt-out of the use of your
personal information for interest-based advertising purposes and
these potential sales as defined under GDPR law, you may do so by
following the instructions below. Please note that any opt out is
specific to the browser you use. You may need to opt out on every
browser that you use. To
exercise any of these rights under GDPR, please email
dataprivacy@lingualconsultancy.com.
To know more about your rights and how to exercise them visit our
Data Subject Request Policy. OUR
POLICY CONCERNING CHILDREN & THEIR DATA Our
Sites are not directed to children under the age of eighteen and we
do not knowingly collect personally identifiable information from
children or distribute such information to third parties. We screen
users who wish to provide personal information in order to prevent
children from providing such information. If we become aware that we
have inadvertently received personally identifiable information from
a child, we will delete such information from our records. If we
change our practices in the future, we will obtain prior, verifiable
parental consent before collecting any personally identifiable
information from children. LINKS
TO OTHER WEBSITES Our
Sites may contain links to other websites that are not operated by
us. If you click on a third-party link, you will be directed to that
third party's site. We strongly advise you to review the Privacy
Policy of every site you visit. Third
parties are under no obligation to comply with this Privacy Policy
with respect to Personal Data that you provide directly to those
third parties or that those third parties collect for themselves. We
do not control the third-party sites that may be accessible through
our Services. Thus, this Privacy Policy does not apply to information
you provide to third-party sites or gathered by the third parties
that operate them.
CHANGES
TO THIS POLICY We
may update our Privacy Policy from time to time. We will notify you
of any changes by posting the new Privacy Policy on this page. If we
make any material change/s to the Policy, we will notify you via
email, through a notification posted on the Services, or as required
by applicable law. You can see when the Policy was last updated by
checking the date at the bottom of this page. You are advised to
review this Privacy Policy periodically for any changes. Changes to
this Privacy Policy are effective from when they are posted on this
page. CONTACT
US If
you have any questions about this Privacy Policy, you can contact us
at dataprivacy@lingualconsultancy.com
Last
Updated: 1st
Oct 2023